The way traders use our products can vary significantly depending on their experience, workflow, and support preferences.
To provide a more flexible ownership experience, we offer 2 access options: Standard Access & Premium Access.
Each option is designed to accommodate different levels of assistance, support, and additional benefits.
1. Shared ownership benefits
Regardless of the access option selected, you will receive:
- A perpetual software license
- Lifetime support
- Product updates
- Installation assistance
The primary differences between Standard Access and Premium Access relate to onboarding, support, and additional services available after purchase.
2. Access options in detail
| Standard Access | Premium Access |
| Lifetime support | Lifetime support |
| – | 365-day priority customer service |
| Guided installation | White-glove software setup & onboarding |
| – | Personalized trading setup & workflow optimization |
| – | Performance review & optimization (within 30 days of purchase) |
| Perpetual software license | Perpetual software license |
| Single-PC coverage | Dual-PC coverage |
| 30-day free remote assistance | 180-day free remote assistance |
| 30 minutes per remote session | 45 minutes per remote session |
| Best-effort scheduling | Priority scheduling |
| Standard exchange | 1 additional exchange |
3. Premium Access vs Standard Access
3.1. Standard Access
Standard Access is designed for traders who are comfortable managing their own setup and prefer a more self-directed experience.
Support is available through email & chat, with remote assistance provided when necessary.
Initial configuration guidance is also provided via email or chat. You will complete your own setup while our team remains available to answer questions and provide guidance throughout the process.
Standard Access includes coverage for 1 computer.
Remote support under Standard Access is provided on a best-effort basis and subject to availability.
3.2. Premium Access
Premium Access is designed for traders who prefer a more guided experience, including white-glove onboarding, priority support, and personalized services.
The following services are included with Premium Access:
- 365-day priority customer service
Priority handling of support requests for 365 days, helping reduce waiting time when assistance is needed
- White-glove software setup & onboarding
– Installation
– License activation
– Basic workspace and chart setup (if needed)
– Key features walkthrough
– Key parameters overview
– Recommended initial configuration
– Preconfigured templates (if applicable)
– Personalized Q&A session - Personalized trading setup & workflow optimization
Guidance on how to use the product effectively and combine it with other products - Performance review & optimization (within 30 days of purchase)
Recommendations to help refine and optimize your setup based on your real-world experience with the product - Dual-PC coverage
Activation rights for 2 personal computers, supporting common setups such as a primary trading machine, VPS, backup computer, or development workstation - 180-day free remote assistance
6 times the remote assistance coverage period available with Standard Access - 45 minutes per remote session
Additional time during each session to work through setup, configuration, and troubleshooting needs - Priority scheduling
Earlier access to available remote assistance appointments when scheduling is required - 1 additional exchange
A higher exchange allowance, increasing the total from 3 to 4 exchanges