Last updated: June 1, 2026
To help mitigate risk for our customers, we created the Zuture Exchange program.
If a product you purchased doesn’t meet your needs, you may request an exchange under the following terms.
This policy applies to all stores across the Zuture Group ecosystem, including ninZa.co, RenkoKings, ZonixTrading, and ZillaTrader.
1. Exchange rules
Exchanges are based on the total order value, not on individual products within the order.
Each order is eligible for up to THREE (3) exchanges within 30 days of the purchase date. Please note that this 3-exchange limit is capped per order, not per each individual product within the order.
For the final exchange (#3), only products from the original order or previous exchanges (#1 and #2) may be selected.
For example:
- Original order: A, X
- 1st exchange: Exchange A, X → B, Y
- 2nd exchange: Exchange B, Y → C, D, Z
- 3rd exchange: Exchange C, D, Z → products from this eligible basket only: A, B, C, D, X, Y, Z. Products outside this basket are not eligible.
2. Pricing rules
2.1. Exchange pricing
Exchange pricing is determined according to the following rules.
First, the average discount rate of the Non-FullCash portion in the original order will be calculated (*). Notes:
- The calculation must exclude any $0 gift products – which are not eligible for exchange.
- This discount rate does not take into account any Zuture Wallet spending.
The pricing of the target order will be determined by calculating each applicable portion separately as follows, then summing up the results:
- For the unchanged or re-selected FullCash portion, the same effective sale price previously applied to that portion in the original order or any prior exchange of the order will continue to apply.
- For the unchanged or re-selected Non-FullCash portion, the same effective discount previously applied to that portion in the original order or any prior exchange of the order will continue to apply.
- For the new FullCash portion, the current sale price will apply.
- For the new Non-FullCash portion:
- If (*) is not available because there are no exchangeable Non-FullCash products in the original order, the current maximum discount cap will apply.
- If (*) exceeds the current maximum discount cap, the current maximum discount cap will apply.
- If (*) is within the current maximum discount cap, (*) will apply.
- In any case, if the current sales campaign offers a lower price, that price will apply instead.
Note: Discount rate (%) = (Discount amount ÷ Product value) × 100%
where: Discount amount = Product value − Sale price
2.2. Price difference settlement
The price difference between the source order & the target order will be settled as follows:
- Any amount due must be paid using Zuture Wallet credits and/or cash. The maximum credit amount that can be used is the net credit amount returned from all exchanges made within that order (excluding any other existing credits in the customer’s Zuture Wallet).
- Any excess value will be credited to your Zuture Wallet.
2.3. New Release Surcharge
To preserve the value of our new innovations and support our ongoing R&D investment, products exchanged within 90 days of their launch date are subject to a temporary New Release Surcharge in the target order.
The surcharge is 15% of the product value.
This 90-day protection window helps us ensure fair and sustainable pricing for new releases, while allowing our R&D team to continue building and delivering high-quality products to the community.
After the launch-protection period ends, standard exchange rules will apply.
3. Additional terms
- Exchanges are limited to our own products only. Products from third-party vendors are NOT eligible.
- Free gifts are excluded from this program and cannot be exchanged once received.
- This program does NOT allow a refund/return. If a product is not a good fit for your system, you may exchange it, but you may not request a refund or return after purchase.
- If you have unused products, we’ll gladly buy them back and give you Zuture Wallet credits in return.
Learn more about our Zuture Buyback program → https://zuture.io/zuture-buyback
ALL SALES ARE FINAL & NON-REFUNDABLE!