Effective date: 21 Aug 2026
To help mitigate risk for our customers, we created the Zuture Exchange program.
If a product you purchased doesn’t meet your needs, you may request an exchange under the following terms.
This policy applies to all stores across the Zuture Group ecosystem, including ninZa.co, RenkoKings, ZonixTrading, and ZillaTrader.
1. Exchange access
Starting at Zinsider, you can exchange your purchased products within 30 days of purchase.
As you move up on Premium Path, you receive a higher number of available exchanges and lower New Release Surcharge.
| Status | Zinsider | VIPZ | ProVIPZ | ZELITE |
|---|---|---|---|---|
| Maximum exchanges within the 30-day window | 3 times | 3 times | 4 times | 4 times |
| New-release surcharge % of product value | 15% | 10% | 5% | 0% |
2. Exchange rules
Exchanges are based on the total order value, not on individual products within the order.
You can make up to THREE (3) or FOUR (4) exchanges within 30 days of the purchase date, depending on your Premium Path status. The exchange limit is capped per order, not per individual product within the order.
For the final exchange (3rd or 4th, depending on Premium Path status), only products from the original order or previous exchanges may be selected.
For example, Zinsider and VIPZ include up to 3 exchanges:
- Original order: A, X
- 1st exchange: Exchange A, X → B, Y
- 2nd exchange: Exchange B, Y → C, D, Z
- 3rd exchange: Exchange C, D, Z → products from this eligible basket only: A, B, C, D, X, Y, Z. Products outside this basket are not eligible for the final exchange of the order.
The same rule applies to the 4th (final) exchange for VIPZ and ZELITE.
3. Pricing rules
3.1. Exchange pricing
Exchange pricing is determined according to the following rules.
First, the average discount rate of the Non-FullCash portion in the original order will be calculated (*). Notes:
- The calculation must exclude any $0 gift products – which are not eligible for exchange.
- This discount rate does not take into account any Zuture Wallet spending.
The pricing of the target order will be determined by calculating each applicable portion separately as follows, then summing up the results:
- For the unchanged or re-selected FullCash portion, the same effective sale price previously applied to that portion in the original order or any prior exchange of the order will continue to apply.
- For the unchanged or re-selected Non-FullCash portion, the same effective discount previously applied to that portion in the original order or any prior exchange of the order will continue to apply.
- For the new FullCash portion, the current sale price will apply.
- For the new Non-FullCash portion:
- If (*) is not available because there are no exchangeable Non-FullCash products in the original order, the current maximum discount cap will apply.
- If (*) exceeds the current maximum discount cap, the current maximum discount cap will apply.
- If (*) is within the current maximum discount cap, (*) will apply.
- In any case, if the current sales campaign offers a lower price, that price will apply instead.
Note: Discount rate (%) = (Discount amount ÷ Product value) × 100%
where: Discount amount = Product value − Sale price
Note:
- Discount rate (%) = (Discount amount ÷ Product value) × 100%
where: Discount amount = Product value − Sale price - Current maximum discount cap:
- If the new Non-FullCash portion contains a single product: 50%
- If the new Non-FullCash portion contains multiple products: 65%
3.2. Price difference settlement
The price difference between the source order & the target order will be settled as follows:
- Any amount due must be paid in cash and/or using Zuture Wallet credits, where applicable. The maximum credit amount that can be used is the net credit amount returned from all exchanges made within that order (excluding any other existing credits in your Zuture Wallet).
- Any excess value will be credited to your Zuture Wallet.
3.3. New Release Surcharge
To preserve the value of our new innovations and support our ongoing R&D investment, new products within 90 days of their launch date are subject to New Release Surcharge when selected as exchange targets.
The surcharge is 15% of the product value at Zinsider, with progressively lower rates at higher Premium Path statuses.
At ZELITE, you are fully exempt from New Release Surcharge, with no surcharge even when exchanging for a newly released product within its first 90 days.
This launch-protection window helps us ensure fair and sustainable pricing for new releases, while allowing our R&D team to continue building and delivering high-quality products to the community.
After the launch-protection period ends, standard exchange rules will apply.
4. Additional terms
- Exchanges are limited to our own products only. Products from third-party vendors are NOT eligible.
- Free gifts are excluded from this program and cannot be exchanged once received.
- This program does NOT allow a refund/return. If a product is not a good fit for your system, you may exchange it, but you may not request a refund or return after purchase. ALL SALES ARE FINAL & NON-REFUNDABLE!
- If you have unused products, we’ll gladly buy them back and give you Zuture Wallet credits in return.
Learn more about our Zuture Buyback program → https://zuture.io/zuture-buyback